Responsibilities

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• Understand Piano Vertu product offerings and market positioning. 

• Understand the full Piano Vertu offerings (lessons, programs and policies) in order to maximize each customer contact opportunity.

• Support the musical development of existing students. 

• Process changes to lesson or teacher details 

• Create customer contact files 

• Process enrollment information 

• Follow-up, collection and upload Terms and Conditions 

• Enter financial information and set up automated payment plans 

• Enter data for summer lesson bookings 

• Perform other duties if required

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Job Types: Full-time, Part-time (Might be required to work during weekends and evenings)

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Qualifications

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• Previous experience in administrative and office support

• Proven problem-solving ability 

• Above average typing speed (minimum 60 wpm) 

• Fully bilingual (oral & written) in English and French (Mandarin would be an asset)

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Desired Characteristics

• High attention to detail and accuracy 

• Highly organized yet able to adapt to changing needs 

• Ability to work independently 

• Trustworthy

• Flexible

Main responsibilities

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• Assists the sales team in various sales and administrative projects.

• Executes various sales initiatives including researching new promotion campaigns, implementing marketing designs.

• Coordinates in-store concerts and special musical events.

• Prepares logistic arrangements for clients after sale, helping with follow-up to ensure customers' satisfaction with the purchase.

• Updates promotion and store events on social media.

• Maintains excellent business relationships with clients by providing accurate information and helping with problems or inquiries.

• Assists with scheduling of classes of the music school.

• Other administrative and sales support tasks, as needed.

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Skills and qualities

• Fully bilingual (oral & written) in English and French (Mandarin would be an asset)

• Highly organized, able to work independently without supervision required

• Strong interpersonal skill; must be able to communicate with customers over the phone or in person

• Flexible and excited about supporting various unpredictable projects and schedules

• High proficient with Microsoft Office (Outlook, PowerPoint, Word, Excel)

• High Proficient with Adobe Photoshop, Illustration and indesign

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Job Types: Full-time, Part-time (Might be required to work during weekends and evenings)